Royal Mint Customer Care
Contact Us For general customer service inquiries, please call us at (855) 587-7541 during our operating hours between 9 AM and 5 PM Pacific Time Monday through Friday. To reach us by email please contact us at: firstname.lastname@example.org. Please mail any written correspondence to:
Shipping Destinations : ROYAL M!NT ships to all 50 United States, the U.S. territories. U.S. territories include: American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands. ROYAL M!NT also ships internationally to selective countries:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be PRIOR TO MAKING A PURCHASE.
Please note this may take longer for UPS to make a delivery; we cannot control the package once it leaves ROYAL M!NT.
UPS does not deliver on federal holidays.
UPS does not deliver to PO BOX Addresses.
UPS makes several attempts to deliver a package, and after, UPS will call the customer and inform them of their delivery, to prevent any further delays with your delivery please make sure to give us your most accessible phone number.
In the event of undeliverable packages, the purchaser is responsible for the shipping costs to and from the delivery address and will receive a Store Credit for the returned goods.
|Tracking your Order:
Once your order has been processed and shipped, an email will be sent to your registered email notifying you of your shipment. If you do not receive the shipping confirmation email within 24 hours from your order date, please contact us at: email@example.com.
- American Express (Available after May 15, 2012)
Returns and Exchanges
If you notice a shipping error, customer must notify customer service within 48 hours of receipt of shipment at firstname.lastname@example.org.
Returns must be in original condition, with all the original packaging, including the original invoice within 7 business days of receipt, your refund will be processed within 7-10 business days. Please note that your banking institution may require additional processing time to post the transaction to your account. Original shipping charges are non-refundable. ROYAL M!NT will not accept any item(s) returned with obvious signs of wear or with any of the original tags removed. However, ROYAL M!NT reserves the right to void, cancel any orders that appear to be fraudulent at any time. Furthermore, in the event of a suspicious purchase and return, ROYAL M!NT reserves the right to decide the return policy for such transaction(s). In such case(s), a refund may not be issued. Instead, a store credit will be given valid for one year from the day of the issuance.
Final Sale Are Non-Refundable
Payment Processing Your credit card will be charged once you place an order with ROYAL M!NT. You will receive an order confirmation on the final order page and an email confirmation when your order has been received. We will send you another email to notify you when your order has been fulfilled and your credit card receipt.
Phone Order : Sorry, at this time, ROYAL M!NT is unable to process orders by phone.
Mail Order : Sorry, at this time, ROYAL M!NT is unable to process orders by mail.
Cancel or Modify Order : No. Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.